Deposit Services Representative

You Belong Here People’s Credit Union is built on the belief that members and employees should feel a sense of belonging.
Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.
If you work here, you belong here.
Your Values Align with Ours We hire employees whose core values match our own.
We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.
Your Voice Is Heard Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected.
We are listeners, then doers.
Your Team Makes You Stronger Independent work is expected, but collaboration with compassionate accountability makes us all stronger.
Working together, we all learn and grow.
Your Future is Bright We recognize that careers are not always straight lines.
Professional development is a shared responsibility.
We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals.
Let's work together to foster growth and development in our organization.
What we offer • Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP • 401(k) and Roth plan with a competitive employer match • Robust Wellness Program • Employee Recognition Program • Fun, food, and events Position Summary This position is responsible for providing support to all areas of the organization regarding deposit related processes, in accordance with all regulations, policies, and procedures.
This position will also perform daily, weekly, and monthly operational tasks and will be responsible for contributing to the overall goals of the department and the Credit Union while working to uphold the Credit Union’s core values.
Essential Responsibilities and Accountabilities Transaction Processing Automated Clearing House transactions (incoming and outgoing) Mobile Deposit check processing and maintenance Return checks, review, and decision ATM & Debit Card Processing ATM balancing and support ATM & debit card orders and maintenance Quality Control Review all documentation for new and existing persons or accounts, either correcting the information, or working with the retail staff on what corrective measures need to be taken to resolve, and actively track to completion Research & Support Conduct all research on member deposit accounts and profiles as requested, leading up to and through resolution Comply with legal requests, internal audits, and external examinations Monitor daily activities within Digital Delivery & Deposit Services and recommend new products and services and changes to current systems, practices, and procedures in order to create efficiencies and improvements Key Behavioral Competencies Self-Accountability Sets realistic goals and timeframes to achieve desired results; takes ownership and directs energies towards the completion of those goals.
Is honest, truthful, and straightforward.
Is fully responsible for the consequences of own actions and decisions, shows courage, is humble, and does not shift blame or focus for performance onto others.
Experience Oriented Demonstrates a consistently positive and constructive attitude.
Listens to members, internal and external, with empathy and respect.
Provides options, alternatives, and solutions to meet the member's and teammates’ needs.
Provides recommendations to manager to improve the internal and external member experience.
Is authentic and transparent in all interactions.
Initiative Assesses opportunities, initiates work independently without detailed instructions, and undertakes additional responsibilities.
Proactively anticipates problems and finds solutions that align with credit union values of equality, equity, and helping one another.
Takes responsibility and shows dedication, conviction, intention, and sincerity for solving issues at hand independently.
Judgement Makes sound decisions based on fact and accepted policies and practices, rather than emotion; analyzes problems skillfully; uses logic to reach solutions.
Demonstrates discernment and discretion on the job.
Initiates actions based on existing policies and regulations, research, technical knowledge, and assessments of situations.
Maintains focus on the goal, while considering what is in the overall best interest of the organization when making a decision.
Collaboration Shares time, passion, and knowledge with others to ensure team success.
Demonstrates awareness and respect of differences and appreciates and leverages the strength of others to accomplish goals.
Listens to understand and respects the ideas of others even when differing from own.
Promotes a high-trust, team-oriented environment within their workgroup and on projects that cross functional lines.
Knowledge and Skills High School diploma or equivalent At least 2 to 5 years teller/clerical/bookkeeping experience Excellent oral and written communication skills Basic computer skills and working knowledge of Microsoft Office Working knowledge of retail operational policies, procedures, and regulations ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasionally lifting up to 25 lbs.
Must be capable of climbing / descending stairs in emergency situation.
Must be able to operate routine office equipment.
Must be able to routinely perform work on computer for an average of 6-8 hours per day.
Must be capable of regular, reliable, and timely attendance.
Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.