Loan Quality Control Specialist

You Belong Here People’s Credit Union is built on the belief that members and employees should feel a sense of belonging.
Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.
If you work here, you belong here.
Your Values Align With Ours We hire employees whose core values match our own.
We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.
Your Voice Is Heard Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected.
We are listeners, then doers.
Your Team Makes You Stronger Independent work is expected, but collaboration with compassionate accountability makes us all stronger.
Working together, we all learn and grow.
Your Future Is Bright We recognize that careers are not always straight lines.
Professional development is a shared responsibility.
We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals.
Let's work together to foster growth and development in our organization.
What we offer • Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP • 401(k) and Roth plan with a competitive employer match • Robust Wellness Program • Employee Recognition Program • Fun, food, and events Position Summary This position is responsible for performing quality control on loan documentation as it relates to new consumer, mortgage, consumer loans, and commercial loans booked on the core system.
Essential Responsibilities and Accountabilities Review of Loan Documentation Review all new loans booked on the core system for accuracy as outlined by the loan note.
Review of all data field parameters to ensure that the core system is compliant with the original loan documents.
Review new loan account opening transactions to ensure proper disbursement and funding of miscellaneous fees were performed according to loan documentation and posted to the correct accounts.
Loan Servicing Reports Review Review a variety of loan servicing reports including, but not limited to, critical maintenance, minor change reports, loan exception report and index rate schedule reports to ensure all system maintenance is completed within established department procedures.
Review of reports related to loan maintenance to ensure proper documentation is present to substantiate maintenance performed.
Prepare monthly QC reports for management including, but not limited to, listing the areas reviewed, errors noted, error ratios and summary.
Loan Servicing Support Provide assistance and feedback to other staff concerning errors and omissions relating to the loan documents and procedures.
Accountable for the tracking and resolving of errors and omissions.
Loan Portfolio Review Perform quarterly reviews on loan portfolio to ensure they are working properly, and no anomalies are revealed for any particular loan.
Review the loan portfolio on a quarterly basis to ensure they are working properly in regard to late charges; principal and interest posting of loan payment.
Review of other items related to the portfolio based on the loan product.
Compliance Ensure procedures regarding servicing are being met according to company guidelines and policies for quality control best practices and key compliance.
Update and maintain written compliance procedures as required ensuring that all procedures are up to date and relevant to the core system updates and current loan policies.
Key Behavioral Competencies Self-Accountability Sets realistic goals and timeframes to achieve desired results; takes ownership and directs energies towards the completion of those goals.
Is honest, truthful, and straightforward.
Is fully responsible for the consequences of own actions and decisions, shows courage, is humble, and does not shift blame or focus for performance onto others.
Attention to Detail Ensures accuracy in documentation and data; organizes and maintains an appropriate system of records, as necessary.
Maintains high standards of accuracy despite pressing deadlines, considers excellence a fundamental priority.
Dependability Personally responsible; completes work in a timely, consistent manner; maintains a high degree of integrity; is committed to doing the best job possible; keeps commitments.
Is honest, truthful, and straightforward.
Is regularly present and punctual; arrives prepared for work.
Communication The ability to express ideas effectively and deliver information in person, in writing, and in differing digital platforms.
Practices active listening during meetings and feedback sessions; explains reasoning behind own opinions; uses consideration and tact when offering opinions.
Has open communications with supervisor, direct reports, and teammates through sharing and accepting suggestions and information.
Maintains internal and external confidentiality and demonstrates zero tolerance for gossip.
Experience Oriented Demonstrates a consistently positive and constructive attitude.
Listens to members, internal and external, with empathy and respect.
Provides options, alternatives, and solutions to meet the member's and teammates’ needs.
Provides recommendations to manager to improve the internal and external member experience.
Is authentic and transparent in all interactions.
Knowledge and Skills High School diploma or equivalent 2 to 3 years’ experience in lending practices and procedures Strong oral and written communication skills Strong mathematical and organizational skills Working knowledge of Word and Excel Ability to perform multiple tasks concurrently meeting required deadlines Ability to work under pressure with efficiency and accuracy ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and regularly lifting to 5 lbs.
Must be capable of climbing / descending stairs in emergency.
Must be able to operate routine office equipment.
Must be able to routinely perform work on computer for an average of 6-8 hours per day.
Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable, and timely attendance.
Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.