EHR Optimization and Training Manager

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.
Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19.
Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19.
Employees may be deemed exempt from this requirement based on documentation from their health care provider.
Job Description Title: EHR Optimization and Training Manager Reports To: EHR Applications Support Director Department: Health Informatics Job Grade: 10 Employment Status: Exempt Date: March 2024 General Responsibilities: The EHR Optimization and Training Manager is responsible for overseeing the design, development, implementation, and evaluation of electronic health record (EHR) optimization and training initiatives for Thundermist.
The manager will collaborate with clinical, operational, revenue cycle management and IT stakeholders to identify and prioritize EHR enhancement opportunities, develop and deliver effective training programs, content and materials, and monitor and measure the impact of EHR optimization on quality, safety, clinical productivity, efficiency, and satisfaction.
The manager will also supervise and mentor a team of EHR optimization and training specialists, and ensure compliance with relevant standards and regulations.
Required Qualifications: • Bachelor's degree in health informatics, education, or related field • Minimum of 5 years of experience in EHR optimization and training, preferably in a large healthcare organization • Advanced knowledge of EHR systems, workflows, and best practices, eClinicalWorks knowledge is a plus • Certification in EHR or related field preferred but not required (training may be offered as a growth opportunity) • 2+ years of leadership/management and teaching experience preferred • Ability to conduct research into software functionality and recommend configuration ideas.
• Strong analytical, problem-solving, and project management skills • Ability to effectively prioritize and execute tasks in a changing environment.
• Ability to work independently and collaboratively with diverse stakeholders • Strong attention to detail and commitment to accuracy.
• Familiar with a variety of the healthcare field's concepts, practices, and procedures.
• Knowledge of competition, industry happenings and knowledge of how the agency is positioning itself is a plus.
• Highly skilled and proficient computer skills, including experience with Microsoft Office 365, Word, Excel and PowerPoint.
• Requires local travel to office sites, valid driver’s license, own means of transportation and proof of insurance.
Communication Skills: • Ability to present ideas in business-friendly and user-friendly language.
• Very strong customer service orientation.
• Exceptional written, oral, interpersonal, and presentational skills.
• Strong team orientation and willingness to work collaboratively.
Primary Contacts: Internal: All EHR Users Frequency: Daily Health Informatics Team Frequency: Daily/weekly Leadership Team Frequency: Daily/weekly IT Team Frequency: Daily/weekly External: Vendors Frequency: As Needed EHR user groups Frequency: As Assigned Physical Effort/Environment: 1.
Manual dexterity needed for keyboard work, writing.
2.
Ability to work at multiple, non-traditional settings required.
3.
Physical mobility and ability to stand or sit for extended periods of time.
Work Schedule Demands: 40-hour week.
The Warwick Administration office is the primary location, with travel to the other sites multiple times per week.
Some evening and weekend responsibilities as needed.
Must be able to adjust when there is a shift in priorities and work well under pressure.
Confidentiality of Information: Confidentiality and adherence to HIPPA requirements must be maintained with patient information and quality information at all times.
Frequent access to computer information system and patient information.
Significant Job Functions: • Lead the development and execution of a strategic plan for EHR optimization and training across the organization.
• Develop and maintain EHR optimization and training policies, procedures, and best practices.
• Create and deliver engaging and effective EHR training programs for various audiences, including new hires, existing staff, and providers.
• Evaluate the effectiveness and outcomes of EHR optimization and training initiatives, and provide feedback and recommendations for continuous improvement.
• Manage and support a team of EHR optimization and training specialists, and provide coaching, guidance, and monitors performance and responsibilities of the team members, ensuring optimal workload distribution and successful task and project completion.
• Ensure compliance with all relevant standards and regulations, such as HIPAA and the Cures Act.
• Conduct regular assessments of EHR functionality, usability, and performance, and identify gaps and opportunities for improvement.
• Work collaboratively with the EHR team and clinical teams in the development of new EHR components to ensure most efficient clinical workflows.
• Maintain current knowledge of functionalities available within EHR.
• Coordinate with EHR vendors, IT staff, Health Informatic, clinical and operational leaders to design, test, and implement EHR enhancements and upgrades.
• Build strong relationships at the facility with core customer base (providers, MAs, front office staff, core team members, etc.
) and facility leadership.
• Keep EHR Director informed of issues and project statuses.
• Attend industry trainings as needed.
Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.