Part-Time E-ZPass Customer Service Representative

*POSITION DESCRIPTION:* The primary purpose of this position is to provide customer service to E-ZPass customers and bill by mail customers, with a focus on account management and transaction processing.
This position reports directly to the CSC Manager and will work with several key functional departmental Supervisors and Managers.
*MINIMUM JOB REQUIREMENTS:* •High School Diploma or GED, required *ESSENTIAL RESPONSIBILITIES:* * Provide exceptional customer service and handling of all customer issues.
* Account establishment and maintenance * Prepares, posts, verifies, and records customer payments and transactions related to toll invoice accounts * E-ZPassTransponder distribution * Transaction processing * Direct customer service either through the call center, walk in center, or electronic means (email/chat communications) * Mail house operations * Outbound calls * Process and receive customer unresolved inquiries and written disputes *REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:* * Basic computer skills * Math, reading and basic problem-solving skills * Excellent communication skills * Vehicle classification/specification knowledge, preferred Job Type: Part-time Salary: $17.
00 per hour Shift: * Day shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person Work Location: In person