Ocean State Innovations, a premier global source of textile products and services, is looking for someone to join our Customer Service team.
This is a critical role and will require someone with strong organizational and communication skills.
Job responsibilities will include:
* Entering sales orders
* Providing customers with product documentation and other required paperwork
* Providing customers with order status updates
* Coordinating logistics for all shipments and export paperwork
* Maintaining samples and sending samples to external lab as appropriate
* Previewing test reports and identifying any testing issues
* Following testing with labs and maintaining updates for the office
* Maintaining and filing internal and external test reports
* Contacting outsourced lab for any outstanding reports needed
* Entering manufacturing orders for plant divisions
* Coordinating/following vendor mfg.
orders and confirming updates
* Completing SLI’s, Commercial Invoices, COC’S and COO’s
* Answering phones as needed
* Entry and Reconciliation of inventory
* Filing all headers received
* Sending out all UPS packages
* Answering phones as needed
* Providing backup support for any team member, as needed
* Other duties as assigned
*Requirements: 1 year prior experience in customer service/administrative work.
*
_*Ocean State Innovations offers comprehensive benefits including Medical/Dental/Vision, Company paid Life, STD, LTD, Education Assistance, 401(k) matching, Paid time off, holiday pay, and Yearly Bonus eligibility.
*_
Job Type: Full-time
Pay: $45,000.
00 - $53,000.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Professional development assistance
* Vision insurance
Experience level:
* 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Experience:
* Customer service: 1 year (Required)
Work Location: In person
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