The objective of the Surgical Scheduler role is to help support the surgical scheduling department by creating an effortless patient experience by providing a team-based approach to patient care and an exceptional patient experience.
Surgical Scheduler will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship.
Duties and Responsibilities include but are not limited to:
Surgical Scheduling
Welcomes patients by greeting them, in person or on the telephone; answering or referring inquires
Scheduling of all surgical cases for all physicians at the appropriate facility
Ensure that correct surgical equipment is ordered
Coordinates scheduling of all pre-admission testing, lab work, and diagnostic imaging as applicable
Obtain medical clearance from PCP and specialists as indicated
Confirm that cases are scheduled with the correct facility
Maintains and updates surgical schedule on a daily basis
Communicates all changes to the appropriate departments and staff
Confirm accurate completion of H&P and consent for each patient
Confirm and order cases the day prior to surgical day
Prints and distributes daily schedule to physicians, including any necessary patient paperwork
Remain accountable and follow through on all commitments made to patients
Assist physicians with billing submission
Communicate effectively with patients, clinical staff and physicians
Surgical Authorizations:
Responsible for reviewing for accuracy of information requested and received regarding precertification and/or prior authorization numbers received, as well as supporting documents.
Responsible for uploading into EHR software system, authorization numbers, time spans/number of procedures, etc.
and supporting documentation upon verification that procedures are authorized as requested.
Responsible for monitoring and tracking of authorization requests and expiring authorizations.
Obtain prior authorizations as needed for preoperative imaging studies
Utilize eligibility/registration software
Sending clinical documentation as needed to insurance companies
Responsible for the use of and, documentation in, EHR software system as the official medical record, following appropriate guidelines for documenting.
Update facility of patient authorization status and confirm receipt of authorization
Set up peer-to-peer as needed
Send appeals as needed
Communicate effectively with clinical staff and facilities on authorization statuses
Additional Responsibilities:
Compliance with HIPAA and OSHA regulations
Responsible for contributing to department development
Other duties may be assigned as necessary
Required Education and Experience
High School Graduate or equivalent
2 - 3 experience in a medical office or practice
Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
Experience with Electronic Medical Records
Physical Demands:
Requires mobility, frequent walking, standing, and sitting, some bending, stooping and stretching and periodic lifting of up to 50 lbs.
While performing the duties of this job, the employee is regularly required to converse and hear.
Requires normal (corrected) vision.
Requires coordination and manual dexterity sufficient to operate office equipment.
Work Environment:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
Position Type and Expected Hours of Work:
This is a full-time position.
Days and hours of work are typically Monday through Friday, 8:30 a.
m.
to 5 p.
m.
, but may vary depend on Company Schedule.
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