Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do.
Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.
The Health Care Administration Intern will gain a full comprehension of the patient journey through the Patient Support team.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Learns how to use an EMR and scheduling system.
Assists in answering patient phone calls.
Accurately register patients.
Relate appointment protocols to patient.
Work closely with eligibility team regarding insurance benefits, deductibles, and referral requirements
Gains knowledge in Referral Management
Has an overview of MRI Authorizations?
Gains full understanding of patient experience.
Other duties as assigned.
Competencies
Communication Proficiency
Customer/Client Focus
Skilled multi-tasker
Excellent Typing Skills
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a clerical office setting.
This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
This is largely a sedentary role; however, some filing maybe required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, and hear.
The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position also requires normal (corrected) vision.
Position Type/Expected Hours of Work
This is a full-time, Monday through Friday position.
Shifts will be assigned in advance and can vary between the hours of 7:30am to 5:30pm.
Travel
No overnight travel is expected for this position.
Required Education and Experience
High School Graduate or equivalent
Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
Experience with Microsoft Office (Word, Excel, and PowerPoint).
Preferred Education and Experience
Discretion to work with confidential information.
Knowledge of HIPAA Regulations
Pertinent job-related experience and Medical Terminology
Bilingual Spanish or Portuguese a plus
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