Sr Site Specialist

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work.
We help customers in finding cures for cancer, protect the environment, and make sure our food is safe.
You’ll be supported in achieving your career goals and your work will have real-word impact! Location/Division-Specific Information At Unity Lab Services we focus on service delivery excellence.
Specific activities include the support of Research and Development, Technical Development, Manufacturing, and Quality Control.
We encourage strong communication skills with a customer-centric demeanor.
Location: West Greenwich, RI Pay: $25/hr Hours: Mon-Fri 8am-4:30pm What you will do: You will follow well-defined procedures & safety requirements as outlined by Best Practices, SOP’s & Work Instructions, as well as take direction from Team Lead and/or Supervisor regarding daily duties.
You will make well thought-relevant decisions and apply available resources to meet customer requirements.
In this role you will analyze, maintain, and reconcile various reports.
You must connect with your supervisor to discuss any customer issues or potential problems.
Must achieve personal growth & development by staying abreast of new policies and improvements, listening to customer concerns, effectively diffusing dissatisfaction, and quickly identifying course of action with a goal of first call resolution within established turnaround times.
Must embrace Practical Process Improvement (PPI) methodologies, and positively represent Thermo Fisher Scientific at all times throughout customer locations.
You must actively promote a safety-first atmosphere! Job-Specific Duties may include: Prepare high quality specialized mammalian cell culture media and buffers Perform calculations based on Molarity, percent by volume, dilutions Perform tasks associated with media prep including pH titration, osmolality adjustment, aseptic filtration, aliquots, use of autoclaves for sterilization of Media/Buffer related materials CIP/SIP of laboratory skids and apparatus Utilization of Good Documentation Practices in all record keeping maintaining metric data for work performed.
Instrument verifications and calibrations following customer and manufacturers protocols.
Tracking of lab equipment information including calibration schedules, open work orders, and equipment status using Computerized Maintenance Management System (CCMS) Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings.
How will you get here? Education High School Diploma or GED required Knowledge Skills and Abilities: Proven excellence in customer service skills, detail oriented problem solver Computer/software skills (i.
e.
Outlook, Excel, Word, PowerPoint) Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
Must maintain Thermo Fisher Scientifics’ Four-I Values Competitive wages & Excellent benefits package Review our company’s Total Rewards Medical, Dental, & Vision benefits-effective Day 1 Paid Time Off & Holidays 401K Company Match up to 6%(after 1 year) Tuition Reimbursement – eligible after 90 days Employee Referral Bonus Employee Discount Program Recognition Program Charitable Gift Matching Company Paid Parental Leave We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.
We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.
For more information on our benefits, please visit: https://jobs.
thermofisher.
com/global/en/total-rewards The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job.
They are not a comprehensive list of all the duties and responsibilities associated with it.
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.