*We are looking for a Customer Service Representative for a 06+ Months contract position in Warwick, RI.
*
*Job Description:*
*Title: Customer Service Representative*
*Duration: 06+ Months contract*
*Location: Warwick, RI 02886*
*Client: Direct Client*
*Note:*
* Candidates must be located within 50 miles of the Warwick, Rhode Island office and be able to commute to the office 1 day a month as requested.
* If a candidate experiences system issues (internet outages for example) candidate must be able to commute to the Warwick office to work.
*Required Experience:*
* 1-2 years call center service experience is preferred.
* 2-3 Years of customer service experience required.
*Training schedule: *
* 8:30am - 5:00pm EST Monday - Friday.
Training will be about two weeks - 11 days.
* Hours of operation post training are flexed between 8:00am -11:00pm - no weekends.
Varied schedule.
* \*\*\*Start Date will be either 5/27/2024 or 6/3/2024 - still being confirmed with the manager.
*Responsibilities:*
Provide service and information to customers regarding the clients products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.
This position may also support campaigns to increase revenue, generate sales and conserve existing assets.
Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.
; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and the client; Support special campaigns as needed, or if solicited by the customer;
Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
*Skills required include:*
* Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
* Excellent oral & written communication skills;
* Superior telephone etiquette; Excellent listening skills and ability to articulate ideas;
* Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
* Strong organizational skills;
* Strong ability to multitask;
* Demonstrated ability to manage stress;
* Basic computer skills; Ability to “think out of the box” to generate innovative process improvements;
* Strong solid math and analytical skills;
*Additional: *Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it.
Previous Call Center experience preferred
Job Type: Contract
Pay: $18.
00 - $20.
00 per hour
Experience level:
* 2 years
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
* Office
Experience:
* Customer service: 3 years (Required)
* Call center: 2 years (Preferred)
Ability to Relocate:
* Warwick, RI 02886: Relocate before starting work (Required)
Work Location: In person
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