Front Desk Agent

* Become knowledgeable in the hotel’s Property Management System.
* Become knowledgeable in the proper check in & check out procedures.
* Ensure that guests’ needs and requests are met.
* Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.
* Be aware of tone and composure when addressing guests and other Associates.
* Ensure that guests’ names are used throughout your interaction with them.
* Complete daily shift checklist.
* Make and confirm reservations.
* Accountable for maintaining banks and/or cash drawers at the Front Desk.
* Conduct daily bucket checks.
* Ensure all reservations are made following the Signature “Magic Formula”.
* Complete and print all required daily reports, records & logs as necessary.
* Complete courtesy calls within 20 minutes of guest check in.
* Ensure to sell and identify potential future business upon check in.
* Deposit guests’ valuables in hotel safe deposit box upon request.
* Relocate guests to nearby hotels as necessary.
* Answer and transfer calls in accordance with hotel standards.
* Restock & organize all work areas as necessary.
* Post charges to guest rooms, make changes, compute bills & collect payments.
* Verify daily rate & availability.
* Attend all mandatory meetings and hotel functions.
* Comply with all company standards and policies, as established in the employee handbook.
* Ensure proper corporate and group coding.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
* Other duties as required.
* Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager.
* Manage shuttle traffic per the property specific standard operating procedure.
Job Type: Full-time Pay: From $17.
00 per hour Schedule: * 8 hour shift * Day shift * Holidays * Night shift Work setting: * In-person Education: * High school or equivalent (Preferred) Work Location: In person