Primary Functions: Customer service to both customers and internal MVB team members for deposit relationships, debit cards and related applications.
Primary Activities
Perform Interactive Teller Machine (ITM) transactions.
Use the Banks CRM System to log customer issues and feedback.
Provide support to customers via phone, email, chat and video.
Handle inbound customer questions, issues and concerns.
Solve customer and non-customer problems.
Identify, research, and resolve customer issues.
Perform a variety of clerical duties in support of the account operations function.
Support of digital banking applications, including but not limited to online banking, mobile banking, Zelle, card controls and Notifi.
Perform Account Operations tasks as assigned.
Promote Bank solutions that make our customers financial lives easy.
Perform routine customer transactions.
Performs switchboard operations, distributing calls as necessary.
May serve in an Account Operations Associate role as needed.
Work hours are currently 8 hours a day Monday-Friday, which may change to meet customer needs
Staff Activities
Recognize and demonstrate the Banks Core Values:
We are willing to sweep floors when no one is looking: We value and respect the contribution of each member of the team and work together even sweeping floors to support our mutual goals.
We are passionate about our craft: Each day our effort is focused on doing better than the day before.
We are willing to walk a mile to return a lost wallet: Going the distance to do right by our customers and co-workers.
We are candid and kind: Our integrity, built on the trust of our community and among our peers, depends on our ability to communicate with respect, honesty and candor.
Maintain the highest level of confidentiality of customer transactions and account information.
Maintain knowledge of services in area of responsibility.
Maintain basic knowledge of related state and federal banking compliance regulations.
Assist customers with general Bank information and services.
Maintain required level of quality and quantity of work.
Demonstrate understanding and adherence to Bank Security procedures.
Work within procedural limits of position.
Promote Banks image and growth.
Any other duties or projects assigned by supervisor.
Job Qualifications
High school diploma.
Excellent organizational and customer skills.
Computer skills and proficiency with Microsoft Office applications (Windows, Word and Excel spreadsheets).
Banking experience preferred.
Successful completion of the Banks CSR (Customer Service Representative) training.
Requires excellent organizational and interpersonal skills.
Physical & Environmental Factors
Must be able to stand or sit for long periods of time.
Work is normally performed in an office environment with some travel outside the Bank.
May operate office equipment necessary to perform job function
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