The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
*Key Responsibilities:*
* Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
* Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
* Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
* Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
* Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
* Updates and informs Customer Care of any service delays in order to keep customers notified.
* Prepares, updates and dispenses daily route schedules.
Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick-ups ), route completions and driver locations.
* Reports driver performance issues or concerns to appropriate management for resolution.
* Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
*Education, Experience & Qualifications*
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment.
It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
*Attributes*
Confident , team-oriented individual who is attentive to detail , and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
Responsibilities:
- Receive and prioritize incoming calls from customers and drivers
- Coordinate and schedule deliveries, pickups, and shipments
- Communicate with drivers to provide instructions and updates on routes and schedules
- Monitor the progress of deliveries and address any issues or delays
- Maintain accurate records of all dispatch activities and transactions
- Collaborate with other departments to ensure efficient operations
- Provide exceptional customer service and resolve any customer inquiries or complaints
*Skills:*
- Excellent communication skills, both verbal and written
- Proficient in using dispatch software and systems (e.
g.
, SyteLine, Oracle Transportation Management)
- Knowledge of supply chain management principles and practices
- Familiarity with 3PL (third-party logistics) operations
- Understanding of freight transportation processes and regulations
- Ability to use GIS (Geographic Information System) and GPS (Global Positioning System) tools for route planning and tracking
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Attention to detail to ensure accurate recordkeeping
- Knowledge of logistics operations and terminology
- Phone etiquette to provide professional and courteous customer service
_Note: This job description is intended to provide a general overview of the position.
Other duties may be assigned as needed.
_
Job Type: Full-time
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* 10 hour shift
* 8 hour shift
* Monday to Friday
* Weekends as needed
Ability to Relocate:
* East Greenwich, RI 02818: Relocate before starting work (Required)
Work Location: In person
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