*ABOUT Vision X/BWI*
Brown and Watson International is behind many innovative and market-leading brands that span across many global vehicle industries.
Specializing in lighting and electrical products, as well as portable power management and vehicle accessories, we have a stable of well-established industry names that include DENALI Electronics, Vision X, NARVA, Projecta, Philips Automotive, and Big Red Gear, to name a few.
We define innovation as Change that Adds Value, which is not limited to product development but also inspires our logistics efficiency, creative marketing support, agile customer service and passionate sales force.
New team members join an organization of proud recipients of many industry awards and people who enjoy the relationships we share with our customers, partners, and suppliers.
*ABOUT THE ROLE*
We are hiring for the role of Customer Service Representative for our Exeter, Rhode Island location.
Excitement, passion, and experience with motorcycles and trucks is a must! This position focuses on all levels of customer interaction, including phone, email, live chat, and in-person interactions at industry events.
The Customer Service Representative role is an excellent opportunity for someone who is looking to impact our customers directly and work in a fast-paced work environment.
*Key Responsibilities:*
* Providing expert outfitting advice for the unique needs of each customer via the phone, email, and chat
* Editing and processing customer orders
* Providing estimated time of arrival of backorders and suggesting substitute in-stock items as needed
* Working with the Customer Service Supervisor to improve the customer experience and develop new ways to wow clients
* Talking customers through the installation and use of motorcycle accessories and gear
* Facilitating returns and exchanges
*A background that includes the following skills, attributes and training would best suit this opportunity:*
* 1-2 years of experience in retail, customer service, or e-commerce is preferred
* Passion for motorcycles, riding, and the gear that goes with it is
* Excellent communication skills (written and verbal)
* Great attention to detail
* Excellent interpersonal and communication skills, and the willingness to be a proactive partner in a collaborative team environment
* Strong work ethic with a drive to learn and grow within the organization
* Fluency in Spanish or French languages is strongly preferred
*Employee Benefits:*
* Medical, dental and vision insurance
* Life insurance
* 401(K) company match up to 4%
* PTO and company paid holidays
* Product discounts
We believe in creating a diverse and inclusive workplace, which is why we are an equal opportunity employer and welcome applicants from all walks of life to join our team.
What are you waiting for? Take the leap and apply now to join our team of game-changers and leaders in the industry.
Get ready to unlock your potential and make a real difference at BWI!
Job Type: Full-time
Pay: $22.
00 - $27.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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