Customer Service Representative

*About us* *We have (2) companies at our location.
Industrial/Manufacturing sector.
Our office environment is casual, but very busy.
We deal with companies across the US as well as with local customers.
We need a hands-on person with a can-do attitude.
* We are seeking a Full Time and a Part Time Customer Service Representative.
You will be responsible for helping customers by providing product and service information and running day-to-day office operations.
Duties: - Provide exceptional customer service by responding to inquiries and resolving issues promptly and professionally -Provide quotations -Handle invoicing using QuickBooks, handle payables.
-Maintain daily/weekly/monthly office reports.
-Order inventory as needed.
Coordinate shop orders.
Update component pricing.
-Provide information about products and services - Process customer orders accurately and efficiently - Transcribe and enter data into the system with a high level of accuracy - Collect and organize customer information and maintain accurate records - File documents and maintain organized filing systems - Utilize Microsoft Excel, MS Word, Publisher and QuickBooks Qualifications: - Strong clerical skills with attention to detail.
Strong grammar skills.
- Basic math skills for order entry and data collection - Proficient in Microsoft Office, particularly Excel, for data entry -Basic experience using Quickbooks - Excellent organizational skills to manage multiple tasks and prioritize workload effectively -Schedule service calls; resolve customer issues -Ability to make decisions and run operations when the owner is absent -Candidate needs to be highly self-motivated and able to think "on their feet".
Candidate must be highly organized, personable, and have a strong work ethic.
Job Types: Full-time, Part-time Pay: From $25.
00 per hour Expected hours: 25 – 40 per week Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Education: * Associate (Required) Experience: * Customer Service: 2 years (Required) * Quickbooks: 2 years (Required) * Microsoft Excel: 2 years (Required) Shift availability: * Day Shift (Required) Work Location: In person