Remote Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team.
You will be a key player in delivering outstanding customer service as a liaison between customers and the company.
Answering incoming calls and addressing customer inquiries promptly and professionally Scheduling service appointments and providing accurate information regarding our pest control and termite services Assisting customers with billing questions and resolving any issues that may arise Assist customers by answering questions about accounts, procedures, and services by telephone or email.
Provide excellent customer service to both customers Maintaining accurate customer records and updating our database as needed Skills Excellent interpersonal and communication skills.
Advanced knowledge of Excel, Outlook, and Word.
Proficient knowledge of customer service and standard office practices and procedures.
Excellent phone etiquette.
Strong organization and ability to multi-task.