Great companies need great teams to propel their operations.
Join the group that solves business challenges and enhances the way we work and grow.
Working at Gainwell carries its rewards.
You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Customer service professional responsible for answering claims and eligibility related questions from physicians, hospitals and other medical providers that participate in Rhode Island Medicaid.
Additionally, providing updates to members on Benefit Plan Choice Selection.
Answering the customer inquiries to ensure processing is in accordance to billing procedures.
Follow up with supervisor and/or provider representatives on more complex, non-routine customer inquiries, including member requests and concerns.
Responsible for follow up and call resolution including call backs and closing call references.
Excellent verbal communication skills required.
Previous medical or medical billing experience is a plus, but not necessary.
Your role in our mission
This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
Answer inbound calls from the Rhode Island Medicaid provider and member network.
Providing excellent oral communications with quality customer service.
Follow through on responding and resolving all calls.
Address billing and eligibility questions and commit to follow-up necessary to resolve.
Create and manage call logs.
Proving excellent written communication.
Provide excellent customer service including offering added assistance as appropriate.
This includes becoming familiar with web service offerings to direct a provider to these offerings.
Train and support peers and new team members
What we're looking for
2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
Hybrid- Warwick,RI
M-F 8:30-5:00
#LI-HYRBRID #LI-JW1
The pay range for this position is $29,100.
00 - $41,600.
00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell.
You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.
Build your career with Gainwell, an industry leader.
You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.
Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace.
We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
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