*Job Description:*
*Position: Customer Service Representative (Remote)*
*Location: Warwick, RI 02818*
*Duration: 6+ months contract position*
*Direct Client*
*Description:*
· The role will include customers calling to learn about their structured settlement annuity, customers calling for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information.
Role requires processing and strong ability to navigate Windows based operating systems.
· Strong customer service focus is a must.
Ability to convey complex topics to clientele.
Work to remove roadblocks to customer requests & educate customers on the correct process for receiving information.
Licensing not required for role.
· MANDATORY: Training is on-site.
Nesting and quality assessment will be on site.
After successful completion of quality certification/assessment, the position will be remote.
· Agents experiencing system issues at the home office will be required to travel to the Warwick office until the system issue/outage is corrected.
*Requirements:*
· 1-2 years call center experience.
· 1-2 years experience with Windows based operating systems (Microsoft Office, Suite, etc.
)
· Ability to attend training, nesting at Quaker Lane, Warwick RI office.
· Ability to work from home which includes high speed internet and a quiet place to work that is secure.
(Hotspots are not allowed high internet speed is required)
· Able to use video during interviews and training.
· An ability to work during the hours of operation of Monday-Friday, must be flexible in regard to shifts worked, which may change based on business needs.
\*\* "
· NO time off planned during training until end of nesting Timeline
· Class Start Date: 2/21/24.
" The plan is to train on-site at our office in Warwick, RI " Training Schedule: 8:30-5pm EST, 1 Hour Lunch \*\*Schedules after training are determined using a ranking system based on performance in training.
Temps will bid on available schedules based on business need closed Saturday and Sundays - ask for open availability Monday Friday 8am 9pm 8 hr.
shift with a 30-min lunch.
· Equipment Coordination: Temps will have their equipment picked up on Day 1 of Training.
Equipment to be provided is laptop, docking station, 2 x monitors, keyboard, mouse & headset.
Job Type: Contract
Pay: $20.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Experience:
* Customer service: 2 years (Preferred)
* Inbound Calls: 2 years (Preferred)
Ability to Relocate:
* Warwick, RI: Relocate before starting work (Required)
Work Location: In person
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